Learning
We deeply regret that we experienced another downtime earlier today starting at 3:36am EDT (GMT-4).
The downtime was caused by maintenance performed by our hosting provider RackSpace Cloud. The original estimated downtime was anticipated to last only a few seconds to a few minutes, but was instead prolonged as their engineers uncovered issues with the central nodes.
In the end, ManageBac was down for a total of 2 hours and 4 minutes. We spent the majority of that time on the phone with RackSpace Cloud, receiving real-time updates from their team.
The issues are explained by RackSpace in more detail here:
https://status.rackspace.com/index/viewincidents?group=21&start=1371700800
We understand that this is a stressful time for our schools as the school year ends and reports are going out. We have personally reached out to the schools most affected by the downtime and encourage you to contact our support team with any questions or concerns.
Thank you again for your understanding and patience.
