Training & Support

Support is a critical part of our commitment to providing excellence in service.

Over 2,000 leading IB schools count on ManageBac to support their daily operations, and our global support team based in San Francisco, Copenhagen, and Taipei takes great pride in providing fast, efficient, and reliable service:

24 Hour Support Across Time Zones

We provide phone and e-mail support 24 hours a day, Monday through Friday. Contact us from anywhere in the world!

Free Online Training

Online training is provided free of charge. If you are signing up as a group of schools or for our integrated system, we can also arrange in-person training workshops.

Help Tutorials

Our extensive step-by-step tutorials provide easy to understand documentation with annotated screenshots. You will also receive illustrated handouts and presentation templates in our welcome kit, which you can use to effectively introduce ManageBac at your school.


We listen to your suggestions, problems & ideas, and make updates weekly. ManageBac has evolved with the valued input of IB coordinators, teachers and students. Learn more about our history.

Enterprise-level Infrastructure

When you're making a decision to store your academic records online, you want peace of mind. Learn more about our infrastructure and backups.

  • Integrated Information Systems
    for International Education

  • Office Address

    Faria Systems Inc.
    548 Market St. #40438
    San Francisco, CA 94104

  • Taipei Branch Office
    6F.-1, No.263
    Section 1, Dunhua S. Road
    Da’an District, Taipei City 10689

  • Telephone

      +1 866 297 7022

      +44 208 133 7489


  •   +852 8175 8152

      +61 2 8006 2335