ManageBac - Planning, Assessment and Reporting for the IB Continuum

Training & Support

Support is a critical part of our commitment to providing excellence in service.

Over 900 leading IB schools count on ManageBac to support their daily operations, and our global support team based in Singapore and San Francisco take great pride in providing fast, efficient and reliable service:

24/7 Support

We provide support by email, 24 hours a day, 7 days a week across all time zones. You can always reach us with questions by email, help chat or phone.

Free Online Training

Online training is provided free of charge. If you are signing up as a group of schools or for our integrated system, we can also arrange in-person training workshops.

Help Tutorials

Our extensive step-by-step tutorials provide easy to understand documentation with annotated screenshots. You will also receive illustrated handouts and presentation templates in our welcome kit, which you can use to effectively introduce ManageBac at your school.

Listening

We listen to your suggestions, problems & ideas, and make updates weekly. ManageBac has evolved with the valued input of IB coordinators, teachers and students. Learn more about our history.

Enterprise-level Infrastructure

When you’re making a decision to store your academic records online, you want peace of mind. Learn more about our infrastructure and backups.